Privacy Policy

JDWEB.cc ("we," "us," or "our") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and the choices you have regarding your information when you interact with us or use our IT services.

By engaging our services or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information needed to provide our IT services and communicate with you. This typically includes:

• Contact information: name, business name, email address, mailing address, and mobile or landline phone number.
• Service information: details about your IT environment, support requests, service history, and notes from our communications with you.
• Billing information: information necessary to invoice and process payment for services rendered.
• Communication records: records of emails, phone calls, text messages, and support tickets exchanged between us.

We do not purchase, rent, or acquire contact information from third-party data brokers or marketing lists. All information we hold about you was provided directly by you or generated in the course of our service relationship.

2. How We Use Your Information

We use the information we collect solely to operate our business and serve you, including to:

• Deliver, maintain, and support the IT services you have requested.
• Communicate with you about your account, support tickets, appointments, service updates, and billing.
• Respond to inquiries and provide customer service.
• Comply with legal, regulatory, tax, and accounting obligations.
• Protect our rights, our customers, and the security of our systems.

We do not use your information for advertising, marketing, or promotional campaigns, and we do not profile you for those purposes.

3. SMS / Text Message Communications

When we text you

We may send SMS or MMS messages to mobile numbers you have provided to us in the course of our service relationship. Messages are strictly one-to-one, conversational, and limited to topics such as:

• Support ticket updates and troubleshooting communication
• Appointment scheduling and confirmations
• Service notifications, outages, or maintenance windows
• Billing questions and payment reminders
• General customer service

Consent

By providing your mobile number to us — verbally, in writing, through a service agreement, intake form, or support request — you consent to receive SMS messages from JDWEB.cc related to our IT services. We do not send marketing, promotional, or bulk messages, and we do not engage in cold outreach.

Frequency and charges

Message frequency varies based on your active service needs. Message and data rates may apply depending on your mobile carrier and plan. JDWEB.cc does not charge you to receive or send text messages.

Opting out

You may opt out of SMS communications at any time by replying STOP to any message from us. You will receive a final confirmation message, after which no further texts will be sent. You can reply HELP for assistance, or contact us directly using the information at the bottom of this page.

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell, rent, trade, or otherwise disclose your personal information for marketing purposes. We may share information only in the following limited circumstances:

• Service providers: with trusted vendors that help us operate our business (such as our SMS platform, email provider, accounting software, or payment processor), bound by confidentiality and permitted to use the information only to provide services to us.
• Legal requirements: when required to comply with applicable law, legal process, or a lawful government request.
• Protection of rights: when necessary to protect the safety, rights, or property of JDWEB.cc, our customers, or others.
• With your consent: in any other case where you have directed or authorized us to share information.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect information under our control against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your Choices and Rights

You may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information, subject to our legal and operational retention needs.
• Opt out of SMS messages at any time by replying STOP.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information below. Residents of certain states or countries may have additional rights under applicable privacy law.

8. Children's Privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated to active customers where feasible. Your continued use of our services after an update constitutes acceptance of the revised policy.

10. Contact Us